Payment statuses

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Statuses help you track the journey of your payments and mandates. From creation to reconciliation, Atlar provides real-time updates so you always know where a payment or mandate stands and can act quickly if needed.

When you send a payment through Atlar, it moves through a series of statuses—from creation and approval to execution and reconciliation. The same applies to direct-debit mandates, which must be registered and accepted before collections can occur.


Payment statuses

Payments (both credit transfers and direct debits) follow a clear progression of states.

StateDescription
CREATEDThe payment has been created and is pending approval.
REJECTEDThe payment has been rejected by the customer.
APPROVEDThe payment has been approved by the customer.
PENDING_SUBMISSIONAtlar is submitting the payment to the bank. It can no longer be edited.
SENTThe payment has been sent to the bank.
PENDING_AT_BANKThe payment is pending at the bank (e.g. insufficient funds or awaiting a bank-side signature).
ACCEPTEDThe payment has been received and accepted by the bank.
EXECUTEDThe payment has been executed by the bank.
FAILEDThe payment has failed.
RECONCILEDThe payment has been reconciled to a transaction on your account statement.
RETURNEDThe payment has been returned by the bank.
UNKNOWNThe payment's status is unknown.

Direct-debit mandate statuses

Direct-debit mandates (the agreements that authorize pulling funds) also transition through distinct states.

StateDescription
CREATEDThe mandate is created with active=false. How it is sent to the bank depends on the scheme (e.g. AUTOGIRO mandates are sent directly; SDD mandates are sent alongside the first payment).
PENDING_SUBMISSIONAtlar is submitting the mandate to the bank. The mandate cannot be edited after this point.
SENTThe mandate has been sent to the bank.
ACCEPTEDThe mandate has been received and accepted by the bank.
ACTIVEThe mandate is active—either confirmed by the first reconciled collection or created with active=true.
PENDING_CANCELLATIONA cancellation request has been issued and will be submitted by Atlar shortly.
PENDING_CANCELLATION_SUBMISSIONAtlar is submitting the cancellation of the mandate to the bank.
CANCELLATION_SENTThe cancellation request has been sent to the bank.
FAILEDThe mandate failed to register (due to a bank or Atlar-side error).
CANCELLEDThe mandate has been cancelled by either you or the counterparty.
UNKNOWNThe mandate's status is unknown.